Legal

Privacy Policy

PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information: contact information (name, email, phone, address), property-related information (search preferences, budget, locations, school zones, property type, owner-occupier or investor status), professional information for business listings (business name, ABN/ACN, address, licences, PI insurance, trust account details, logo, service areas), mortgage and finance information (income, employment, deposit, current commitments, credit information via third parties only), account information (username, encrypted password, preferences, subscription and payment history, saved searches), and inquiry and communication data.

2.2 Automatically Collected Information

Technical information (IP address, device identifiers, browser, OS, device type, screen), usage data (pages visited, searches, saved properties, click paths, referral sources, timestamps) and general/precise location.

2.3 Information from Third Parties

We may receive information about you from real estate agents, developers and builders, mortgage brokers and financial service providers, property data providers, credit reporting agencies (with consent), social media platforms, analytics providers, government databases, and your employer or organisation.

3. How We Use Your Information

Service delivery (property search, connecting you with developers/agents, facilitating mortgage broker connections, delivering school zone information, processing listings), communication (responding to inquiries, sending alerts and updates), platform improvement, and — with consent — marketing.

We may also process information based on legitimate business interests: fraud prevention, enforcing our Terms, protecting legal rights, complying with legal obligations, and business analytics.

4. Information Sharing and Disclosure

We may share your personal information with property industry partners (developers, builders, agents, project marketing), financial services partners (mortgage brokers, lenders, aggregators), professional service providers, technology and service providers (Amazon Web Services (AWS), Pipedrive, ActiveCampaign, Google Workspace, Stripe, Google Analytics, SMS/email providers), business operations (affiliates, advisors), and — where legally required — government agencies, courts and regulators.

Property listing inquiries go directly to the listing agent, developer or builder — HALP does not store or process these. Platform inquiries (Contact Us, Join Us, Advertise With Us) are stored by HALP in Pipedrive, ActiveCampaign and Google Drive.

We do not sell your personal information to third parties.

5. Data Security and Storage

We implement SSL encryption, encrypted storage, access controls, regular security assessments, restricted staff access, secure data centres (AWS), PCI-DSS compliant payment processing via Stripe and staff training.

Retention: account information — while active plus 7 years; inquiries/communications — up to 7 years; transactions — 7 years; marketing — until you unsubscribe; analytics — typically 26 months.

6. Cookies and Tracking Technologies

We use essential, analytics, functional and (with consent) marketing cookies. You can control cookies through your browser, our consent banner and third-party opt-out tools.

7. Your Privacy Rights

You may access or correct your information, opt out of marketing (link in email, "STOP" for SMS, account settings, or unsubscribe@halp.com.au), delete your account (privacy@halp.com.au) and request a portable copy of your data.

Complaints: Privacy Officer at privacy@halp.com.au — acknowledged within 7 days, response within 30 days. If unresolved, contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children.

9. Third-Party Links and Services

Our sites may link to third-party services. We are not responsible for their privacy practices — review their policies before use.

10. International Data Transfers

Some service providers are located overseas (primarily the United States and European Union). Where data is transferred internationally we take reasonable steps to ensure appropriate protections.

11. Marketing and Direct Marketing

With your consent we may send newsletters, property alerts, market updates, home loan updates and educational content. Opt-out any time via unsubscribe links, account settings, replying STOP, or unsubscribe@halp.com.au.

12. Changes to This Privacy Policy

We may update this policy from time to time. Material changes will be notified via email and prominently displayed on our websites.

13. Contact Us

Privacy Officer — Email: privacy@halp.com.au — Phone: 1300 137 406 — Mail: 235 Glen Huntly Road, Elsternwick VIC 3185.

14. Frequently Asked Questions

This FAQ summarises key points of our Privacy Policy in plain language. It is provided for convenience only — the full policy above governs in case of any inconsistency.

Q1. What personal information does HALP collect?

Contact details, property search preferences, mortgage and finance information, business listing details (for advertisers), account information, and technical data such as your IP address and browsing activity.

Q2. How does HALP use my information?

Primarily to deliver property search, business directory and home loan connection services; respond to your inquiries; improve our platforms; and — only with consent — send marketing.

Q3. Does HALP sell my personal information?

No. We share only with your consent, service providers, partners you've asked us to connect you with, or where required by law.

Q4. Who does HALP share my information with?

Property developers, builders and real estate agents whose listings you inquire about; mortgage brokers and lenders; technology service providers (AWS, Pipedrive, ActiveCampaign, Stripe, Google Analytics); professional advisors; and government or regulatory bodies where legally required.

Q5. Is my information stored in Australia?

Some information is stored in Australia; some service providers are based overseas (primarily the US and EU). Appropriate protections apply.

Q6. How long is my information kept?

Account and transaction records — 7 years after closure; marketing — until you unsubscribe; analytics — typically 26 months.

Q7. How can I access, correct or delete my information?

Email privacy@halp.com.au — we'll verify your identity and respond within 30 days.

Q8. How do I opt out of marketing?

Unsubscribe link in any marketing email, reply STOP to SMS, update account preferences, or email unsubscribe@halp.com.au.

Q9. How do I make a privacy complaint?

Contact privacy@halp.com.au. We acknowledge within 7 days and respond within 30 days. If unresolved, contact the OAIC.